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Emerson unveils new operations consulting group to help manufacturers

by Martin Menachery on Oct 6, 2017


DeltaV Mobile  introduced by Emerson in June 2017  is an important IIoT tool to help companies make decisions faster and smarter.
DeltaV Mobile introduced by Emerson in June 2017 is an important IIoT tool to help companies make decisions faster and smarter.

Reinforcing its commitment to help industry recover an estimated $1tn in lost operational performance annually, Emerson announced a new Operational Certainty consulting business that helps manufacturers integrate Industrial Internet of Things (IIoT) technologies and updated organisational work practices to achieve ‘Top Quartile’ performance.

“Operational losses are the result of production downtime, increased safety incidents as well as excessive energy consumption, emissions and production costs,” said Thomas Waun, general manager, Operational Certainty Consulting, Emerson Automation Solutions.

“We have quantified the opportunity in each industry and it is Emerson’s mission to help customers target these losses with scalable plans to recover what some call ‘dead money’ in their plants,” added Waun.

In a recent Emerson and Industry Week survey of manufacturing executives, 60% acknowledged having active IoT pilot projects under way, yet only 5% had clear business case justification. Additionally, 61% stated a scalable approach based on business impact achieved was an important strategy to adopt. Respondents identified several barriers to progress, including:  47% cited company culture, 41% noted a lack of clear business case, while 34% pointed to a lack of clarity on which technology path to take. In response to this need, Emerson has developed the Operational Certainty consulting organisation.

“Virtually all manufacturers are focused on some form of digital enablement, but very few have a clear plan to drive the culture change necessary to capitalise on the opportunity that digital transformation represents,” observed Waun.

“Automation is the highest impact lever to both accelerate and sustain behaviour change and deliver results. Emerson is marshalling the right resources, expertise and methodologies to help customers build a business case for investment, then make their vision a reality,” commented Waun.

With consulting experts specialising in disciplines including reliability, safety, energy and emissions, production and IIoT architectures, Emerson’s new Operational Consulting practice includes more than 100 industry consultants with deep expertise in helping manufacturers achieve digital transformation. Through proven, flexible, yet repeatable methodologies, Emerson helps manufacturers quantify their business improvement opportunity and create a scalable, achievable roadmap.

Emerson’s new consulting organisation is supported by more than 5,000 project and applications engineers to help customers execute plans. Emerson then helps manufacturers monitor progress with performance benchmarking in targeted operations areas.

“For years, customers have followed operational excellence programmes to drive incremental efficiencies, and those have been successful…to a point,” remarked Waun. “Diminishing returns in these programmes are driving industry leaders to look for bigger impact on their bottom line,” clarified Waun.

Many organisations invest in systems to improve their operations. But they often fail to realise the expected return on those investments by not connecting their systems together, not effectively embedding them within their standard operating procedures, or underutilising the systems’ true capabilities because of a lack of expertise.

Existing management consulting firms understand the broad opportunities the implementation of advanced technologies represents; however, they often lack the application and industry-specific expertise to develop a pragmatic solution architecture that leverages existing infrastructure and accelerates returns.

Moreover, traditional consulting firms lack the specialisation and resources for end-to-end execution required to fully realise a successful digital transformation, frequently providing guidance without the ability to deliver.

Operational Certainty consultants understand the industry’s people and processes, putting them in a unique position to combine intuitive technologies and automated workflows to reduce complexity and empower more productive digital workers. Emerson will engage customers through proven methodologies that bridge visioning, change management, IT/OT convergence, and system architecture. This collaboration will result in a digital infrastructure that empowers workers with higher quality, faster decision-making capabilities to accelerate value creation.

Beyond the enabling infrastructure, Operational Certainty consultants will also develop a thorough assessment of the organisational changes that are required for full realisation of the benefits, ensuring best-in-class behaviours are adopted.

“Emerson’s Operational Certainty consulting team takes a total lifecycle approach to implementing digital transformation strategy,” explained Waun. “Our consultants will methodically assess current operations and use the collected data to develop a future-state vision. Together, Emerson and its customers develop a digital blueprint that ensures the path from vision to measurable success is clear,” concluded Waun.


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